Shipping policy
Last updated: October 4, 2026
Our custom items are made to order. Please review the delivery estimates below and any current holiday notice before purchasing. These estimates apply to new orders placed on or after the date above.
Estimated delivery times
| Item | Estimated delivery |
|---|---|
| Custom-made jewelry | 3–5 weeks |
| Custom tees, pouches, and totes | 5–7 business days |
These are total delivery estimates, including production and shipping. The timeframe begins when your order is placed with payment and all required personalization details. The initial 24-hour cancellation window is included in these estimates. Missing or incomplete custom details may delay your order.
Business days are Monday through Friday, excluding holidays. Jewelry estimates are in calendar weeks. Estimates are not guaranteed arrival dates; please contact us before ordering for a specific occasion. For other products, refer to the delivery information in the product listing.
Scheduled holiday production breaks
Custom jewelry production may pause for approximately three weeks during scheduled holiday breaks. We will post the closure dates, production restart date, and adjusted delivery estimate on our storefront when a break is scheduled.
Orders are still accepted and queued during the break. Production resumes after the posted restart date. Any remaining closure time is added to the usual 3–5-week jewelry delivery estimate. Review the current notice before ordering; orders placed during an announced break follow the extended timeframe posted for that period.
Tracking and separate packages
You will receive tracking information when your order ships. An order confirmation does not mean your package has shipped. Items in the same order may arrive separately and follow their own delivery estimates.
Shipping charges are shown at checkout. Please confirm your shipping address before placing your order and contact us promptly if a correction is needed. Address changes after shipment may not be possible.
Delays and cancellations
Customer-requested cancellations must be emailed within 24 hours of placing an order. Please see our Business Policy for complete cancellation and custom-order terms.
If we cannot ship within the timeframe provided when you ordered, we will notify you with the revised estimate and the option to accept the delay or cancel the unshipped items for a refund, as required by law. An announced holiday schedule forms part of the original estimate; it does not remove your rights if a further delay occurs.
Questions or delivery concerns?
Email mysistaskeeper78@gmail.com with your order number. If an item arrives damaged, message us with clear photos as soon as you receive it. For missing packages or tracking issues, contact us so we can investigate and assist.