Refund policy

Last updated: October 15, 2026

This policy applies to new orders placed on or after the date above. Earlier orders remain subject to the terms provided when they were placed. HMU Ladies Custom Designs Jewelry & Accessories respects all remedies required by applicable law.

Cancellations and order changes

Email mysistaskeeper78@gmail.com within 24 hours of placing your order to request cancellation or a change. Include your order number and checkout email. The time your email is received determines whether your request is within this window, including outside customer support hours.

Orders canceled within this window are refunded through the original payment method. After 24 hours, customer-requested cancellations are not accepted because orders enter processing. Changes after that window cannot be guaranteed. These restrictions do not limit cancellation or refund rights required by law, including applicable rights when we cannot ship within the promised timeframe.

Custom and personalized items

Custom and personalized items are made specifically for your order and are final sale. They are not eligible for returns, exchanges, or refunds for a change of mind, a size or finish selected incorrectly, or personalization entered incorrectly by the customer. A remake for an error in information supplied by the customer may require a new purchase.

This restriction does not exclude assistance for items that arrive damaged, defective, or different from your confirmed order, or any remedy required by law.

Damaged, defective, or incorrect items

Inspect your order when it arrives. Contact us as soon as you receive it with your order number, a description of the issue, and clear photos of the item, damage or error, packaging, and shipping label. Keep the item and packaging while we review it; do not attempt repairs or return it without instructions.

For a confirmed store error or arrival defect, we will arrange an appropriate correction, repair, or replacement at no additional cost and cover any return postage we require. Refunds will be provided when required by law or when agreed as the appropriate resolution. Normal wear, accidental damage after delivery, and damage from improper care are not arrival defects.

Eligible non-custom returns: two-day request window

For eligible non-custom items, request a return within two days of delivery. Items must be unworn or unused, with tags and original packaging, and accompanied by proof of purchase. Contact us before returning anything. If approved, we will provide a return shipping label and instructions. Items sent without approval will not be accepted.

Custom or personalized items, personal care goods, perishable goods, hazardous materials, flammable liquids or gases, sale items, and gift cards are excluded from change-of-mind returns. These exclusions do not remove remedies required by law for defective or incorrect goods.

Approved change-of-mind returns of eligible hair products and other non-custom items may be subject to the existing 25% restocking fee. We will confirm any applicable fee before you return the item. This fee does not apply to a confirmed store error, arrival defect, or refund where prohibited by law.

Exchanges and refunds

For an eligible non-custom exchange, first request and receive return approval, then place a separate order for the replacement item. We will notify you after inspecting an approved return and confirm the refund outcome. Approved refunds are made to the original payment method; your bank or payment provider determines when the credit appears.

If we cancel an unfulfilled order, we will notify you and refund or void payment for the canceled items and any applicable shipping charges. If we cannot ship within the timeframe provided at purchase, we will notify you of the delay and offer the choice to accept the revised timeframe or cancel unshipped items for a refund where required by law.

For complete order terms, see our Custom Order & Cancellation Policy and Shipping Policy. Questions? Email mysistaskeeper78@gmail.com.