Business Policy

At HMU Ladies we have the right to refuse or cancel any order without reason. For any customer that did not purchase directly on our direct website and used social platforms stores Instagram or Facebook to place your order it will need to be submitted as fulfilled in order for these platforms to release your payment to us to start processing your order. You will be updated with tracking information in another email when your order is complete and ready to ship. Please refer to our terms of agreement and shipping policy before ordering if you're still unsure product(s) description for Shipping Times, Delayed Delivery, Cancelations,  . 

For All Custom jewelry orders please follow product(s) description on how to leave a note or contact us with the correct spelling of name you want on your custom order after purchasing. We will also send a courtesy email if No note is left or if you have not contacted us after 24hrs of no response we will start processing your order with the exact name you ordered with and no changes will be permitted after that time.

We are Not responsible for lost, stolen, or damaged packages during transit. Absolutely No returns unless it is do too a mistake made by the company. For example, wrong size or color was sent then exchange could be made. Please return to address if this occurs you will be need to pay for shipping and we will ship it back for free.

Please contact us regarding any changes or issues regarding your order through email as soon as possible. 

All Sales are Final!

We thank you for your understanding and support.

Email us at mysistaskeeper78@gmail.com