Business Policy
Last updated: October 4, 2026
Thank you for choosing HMU Ladies Custom Designs Jewelry & Accessories. Please review this policy before ordering. It applies to new orders placed on or after the date above; earlier orders remain subject to the terms provided when they were placed.
Ordering and personalization
Please review your item, size, finish, quantity, shipping address, and personalization details before checkout. Enter names and custom text exactly as you want them made, including spelling and capitalization. Follow the product listing instructions for submitting photos and other custom details.
Processing begins after the 24-hour cancellation window, once payment and all required order details have been received. If personalization information is missing or unclear, we will contact you and pause production until it is confirmed. We will not substitute the name on your account without your approval. Missing information may delay your order.
Cancellations and changes: 24-hour window
Cancellation requests must be emailed within 24 hours of placing your order. Include your order number and the email address used at checkout. The time your message is received determines whether it falls within this window.
No customer-requested cancellations are accepted after 24 hours, because orders enter processing. Requests to change names, designs, sizes, finishes, or other order details must also be received within the first 24 hours. Changes after that window cannot be guaranteed and may require a new purchase. These restrictions do not limit cancellation or refund rights required by applicable law.
Custom orders and final sales
Custom and personalized items are made specifically for your order. They are final sale and are not eligible for returns, exchanges, or refunds for a change of mind, a size or finish selected incorrectly, or personalization details entered incorrectly by the customer.
This final-sale policy does not exclude assistance for items that arrive damaged, defective, or different from the confirmed order, or any remedy required by law. Return eligibility for other items is explained in our Refund Policy.
Damaged, defective, or incorrect items
Inspect your order when it arrives. If an item is damaged upon arrival, send us a message and clear pictures as soon as you receive it. Email mysistaskeeper78@gmail.com with:
- Your order number and a description of the issue.
- Clear photos of the entire item and close-ups of the damage or error.
- Photos of the packaging and shipping label, especially if the package was damaged.
Keep the item and its original packaging while we review the issue. Do not attempt repairs or return the item without our instructions. Prompt reporting helps us document its condition on arrival and resolve shipping claims.
If we made an error, such as incorrect personalization or sending a size or finish different from the confirmed order, we will arrange an appropriate correction, repair, or replacement at no additional cost. We will cover any return postage we require for a confirmed store error or arrival defect. Refunds will be provided when required by law or when agreed as the appropriate resolution.
If the item was made correctly from information supplied by the customer, a remake or replacement may require a new purchase. Normal wear, accidental damage after delivery, and damage caused by improper care are not arrival defects.
Order review and right to refuse service
HMU Ladies reserves the right to review, hold, refuse, or cancel an unfulfilled order when it is flagged for suspected fraud, unauthorized payment, information that cannot be verified, or other reasonable security concerns. We may contact you to confirm order information before proceeding.
We also reserve the right to refuse future service or cancel an unfulfilled order when communications involve threats, harassment, discriminatory abuse, or repeated abusive language toward our business, staff, or partners. Respectful questions, complaints, and requests for help are welcome and are not grounds for refusing service.
These decisions will be made for legitimate business reasons and in accordance with applicable law. If HMU Ladies cancels an unfulfilled order, we will notify you and refund or void payment for the canceled items and any applicable shipping charges through the original payment method. Your payment provider determines when a refund appears in your account.
Shipping issues and order updates
For current production and delivery estimates, please review the product listing and our Shipping Policy before ordering. Production time and carrier transit time are separate. Tracking information is provided when your package is shipped; an order confirmation is not a shipment confirmation.
If tracking indicates a problem or your package appears lost in transit, contact us so we can investigate with the shipping partner and discuss the appropriate resolution. Notify us promptly if your shipping address needs correction; changes after shipment may not be possible.
If we cannot ship within the timeframe provided with your order, we will notify you of the delay and, where required, offer the choice to accept the revised timeframe or cancel the unshipped items for a refund.
Contact us
For cancellation requests, personalization questions, or order concerns, email mysistaskeeper78@gmail.com. Include your order number so we can locate your purchase. Please keep communications respectful so we can assist you effectively.
Nothing in this policy limits consumer rights or remedies required by applicable law. Thank you for supporting HMU Ladies.